Privacy Policy

Effective date: January 1, 2026

Allstar Hospice is committed to protecting the privacy of the families we serve. This policy explains how we collect, use, safeguard, and share personal and health information, and it outlines your rights under the Health Insurance Portability and Accountability Act (HIPAA).

1.Information we collect

Depending on how you interact with us, we may collect:

Health information (PHI): medical history, diagnoses, care notes, and treatment records.
Personal details: name, address, phone number, and email address.
Insurance and billing information: coverage details, claims data, and payment records.
Website activity: general usage data collected when you browse allstarhospice.com.
Other legally protected information, such as a Social Security number, when it is required for eligibility or billing.

2.How we collect it

Directly from you or your family when you call, email, fax, or speak with our staff.
Automatically, in limited form, through standard website analytics.
From referral sources such as physicians, hospitals, and care facilities.

3.How we use your information

To provide hospice care and coordinate your plan of care.
To communicate with you, your family, and your care team.
To handle insurance verification, billing, and payment.
To meet licensing, accreditation, and legal obligations.
To understand how our website is used so we can improve it.

4.How we share your information

We share information only when it is necessary and permitted:

With clinicians and providers involved in your care.
With service partners who support our operations, under confidentiality obligations.
When required by law, including health oversight and public safety reporting.
With anyone you authorize in writing.

We do not sell your personal or health information, and we do not share it for unrelated advertising.

5.Communication by phone and email

Our website does not collect information through online forms. Families reach us by phone, fax, or email, and we may respond using the contact details you provide.

Email is not a secure channel. Please avoid sending medical details, insurance numbers, or other sensitive information by email — call us instead and we will collect it securely.

6.Cookies and website analytics

Our website may use cookies and basic analytics to understand traffic and improve the experience. This can include your browser type, approximate location, pages visited, and time on page. You can block or delete cookies in your browser settings; some features may behave differently if you do.

7.Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their information through it. If you believe a child has provided information to us online, please contact us and we will remove it.

8.How we protect information

We use administrative, physical, and technical safeguards to protect the information in our care, including access controls, staff training, and secure record handling. No method of transmission or storage is completely secure, but we work continuously to protect your information.

9.How long we keep information

We retain records for as long as needed to provide care and to satisfy legal, regulatory, and accreditation requirements. When records are no longer needed, we dispose of them securely.

10.Your privacy rights

Under HIPAA and applicable state law, you generally have the right to:

Ask for a copy of your health records.
Request a correction to information you believe is inaccurate.
Ask for an accounting of certain disclosures.
Request confidential communications or restrictions on how information is used.
File a complaint if you believe your privacy rights were violated.

To exercise any of these rights, or to request our Notice of Privacy Practices, contact us using the details below. You may also file a complaint with the U.S. Department of Health and Human Services, and we will never retaliate for doing so.

11.Changes to this policy

We may update this policy as our services or legal obligations change. The effective date above reflects the most recent revision.

12.Contact us

Questions about this policy or your privacy rights? Reach our team any time:

Address: 1032 W Pioneer Pkwy Ste 200, Arlington, TX 76013
Phone: (817) 794-0048
Fax: (817) 277-0232
Email: care@allstarhospice.com